Transactions Security

You can proceed with your buys safely. The e-shop of IHORAMA.COM guarantees absolute security and full protection of your personal data for your on line commercial transactions. All the data users post (personal data, address, credit card number) are encrypted by the SSL protocol (cryptography at 128bit), in order to be completely secure through their entry or any alteration.

 

Personal Data

The e-shop of IHORAMA.COΜ is bound for the protection of its customers personal data. Your personal data are used only for your service by the e-shop of IHORAMA.COM. There is no way they're delivered to other companies without your prior license.

 

Availability

We have most of the products available in our warehouse. However some of them have been out of stock and we wait for the next delivery. There are also some new products which their companies have already announced them, we've ordered them and are waiting their delivery. And there's the last category, of the products that have been out of stock and the company doesn't know when they'll be able to supply us with them. For all the above reasons you shall check each products availability.

In case the products you've ordered are not available, we'll inform you through e-mail or by telephone for the exact delivery time. After that you must e-mail us or fax your agreement with this delivery time which is also the order confirmation. Since you don't agree with the delivery time, the order is automatically canceled.  In case we're not able to deliver the order on time due to force majeure (ex. extreme weather conditions, strikes etc), we'll inform you through e-mail to discuss the further reaction.

Order

You must be a "member"  of our e-shop to complete an electronic order. If you already are, you choose the "Order" button appearing at the end of your order procedure. If you're not a member yet, you can register after you have filled your "basket".

The order procedure is quite simple, completed by easy steps you take after choosing the product that interests you and add the "Add to the basket"  button. If you wish for more than one products, you continue to press the "Add to the basket"  button on each product you choose. 

In this stage you have to complete and carefully check the required data: the shipping address, the delivery method, the payment method and the invoice data (if you wish for an invoice). After your check you press the "ORDER"  button. Later on you shall receive your electronic order number through e-mail.

 

Registration

Member registering to our shop is certainly free and provides you with numerous benefits. You can easily proceed with your buys, be informed of our offers and news, and have special discount in chosen products. In order to become a member follow the steps through the following link. You can either do it through your first order, or without it. You just have to fill in the required data of the questionnaire appearing in each step. Some info is mandatory, they appear with the well known *.

Payment terms and possibilities

Here are the payment terms Ihorama.com e-shop can work with:
  • Through credit cards VISA, MASTERCARD, American Express issued by any bank
  • Via PAYPAL
  • By paying the delivery cash upon the receipt of the order to the courier, with 3€ extra cost for the courier delivery handling. Please note that for the orders that are over 400€, in case of the delivery payment, you must have deposited into our bank account the 30% of the total amount. 
  • Through bank account payment (contact us for more info).
  • By visiting our store to deliver your order yourself, together with the payment.
 
All the prices include VAT 24% and are subjet to any change without previous notice.
The e-shop of IHORAMA.COM is not responsible for any mistake that may be on price or characteristics of the products. 
You can issue an invoice for your purchase if you act for a company or a plain receipt if your purchase is private. In order to issue invoice, you must fill the adequate data through your order: company name, occupation-objective, address, VAT and Tax office.
 
 

Shipment Methods

We mainly have our deliveries through a private Courier company.
If the courier company doesn't cover your area, we send it through the Greek post office (ELTA). In any of the above, the delivery possibilities are:

Receive Directly at your address through courier
Referring to the address you submitted through your order placement. Delivery time is about 48 hours within Greece, depending the circumstances.
 
•  Deliver from our store
Located in Athens, Syrakouson 94,zip code 11142
tel +30210.2586450

In case the product or one of the products you've ordered is not available any more, we'll inform you directly for the new delivery time.
 

Shipment Cost - to be confirmed

For Attica

If your order is over 150 € the shipment cost is free.
If your order is up to 149€, the shipment cost is usually 3€, except special occasions.

For the rest areas of Greece

For orders up to 399€ and weight up to 10kilos, the shipment cost is 10 € .

For orders over 400 € with weight up to 10 kilos, shipping cost is free.
For any orders over 10 kilos, or to long distance areas, we contact with transportation companies and inform you of the best available price.

Outside Greece

We'll e-mail you the exact cost and days of delivery, depending of your area/country.

In any case, you are kindly requested to check carefully the products as soon as you delivery the package for any misplacement or transportation damage. 

 

Order Cancel

You can easily cancel your order until its shipment starts. After your order leaves for your address, you can't cancel it.
For the cancelation you must e-mail us the order number and your name and telephone number for cross check ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). 
If you are to deliver the order from our store, you can cancel it within 24 hours from your order.

 

Products Return

If you want to return your order after the receipt, you must definitely contact our company to confirm it (+302102586450 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) within 10 days from the receipt.

The products must be as the delivery, meaning closed in their boxes and without being used.  You handle the shipping costs and must include copy of the receipt or invoice in the parcel of your order. You get back your order money within 10 days after we receive your order back and we confirm you the products are in returnable condition.

If a product is not operating right, you handle to return it and since its a factory problem we replace it within 2 days with no extra cost, under normal circumstances.  

In case we send you a wrong product, we handle all the shipping costs (return of the wrong one and the replacement's shipment).

Please note our address: IHORAMA.COM
Syrakouson 94 str, Athens, 111 42
tel: +302102586450 & This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Operating hours 9:00 to 16:00 Monday - Friday.

 

Alterations

IHORAMA.COM has the right to change or add transactions terms. It also has the right to adust the products prices without previous notice.

 

Quarantee

All our products are accompanied by quarantee of fine operation from their producer. For the quarantee period, all the necessay service and materials needed, according the producer's quarantee are provided, for any damage that are not caused by the use. For the quarantee, you must submit us with the payment receipt or invoice together with the product.

 

Service

After the quarantee period, if you face any problem you are welcome to contact us at IHORAMA.COM. We'll arrange the day you bring the product to our company and we'll check it carefully and propose you the best way to fix it with the original adequate materials. For any other technical explatations, info or assistance you are also welcome to call or e-mail us.

 

Search engine

You can find all our products through the "SEARCH" choise, either through the choise "SEARCH" on the top of our home page, or by searching to the categories your product belongs. Moreover, through specialized search you can fill the special characteristis and it'll help you find the product you're looking for.

 

Purchase Basket

In your Basket you have the ability to add products you're not intending to buy them directly.  You choose the quantities by typing the number you wish and press "Refresh".
If you want to take out a product, press "Delete"  and then "Refresh",
If you want to buy a product directly, you move it to the "Wish List" from the Basket, by the appropriate button-choise.
By "Back" choise, you go back to the e-shop to continue your search.
By "Order" you start the purchase procedure.

At the top of the home page you can always see your Basket's content, so as to be able to check the products, quantities and cost you've chosen through your search.

 
We thank you for your time and believe have covered all the FAQs.
 
On behalf of IHORAMA.COM
Aggelos Panorios
 

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